Tough Customer? Try Using the Burden of Proof

Have you ever worked with customers who seemed skeptical of your products or services? Perhaps they questioned a particular product, accessory, warranty plan or even your company's claims of customer service? Or maybe you've encountered somebody who was misinformed by a so-called knowledgeable friend or family member? Somebody who was convinced that he or she knew the truth about how

How to Get Other People to Sing Your Praises

After receiving a referral, don’t overlook the importance of following up with the referring party. Always keep that person in the loop. That way, he or she can help if the third party isn’t immediately responsive. The referrer also will be motivated to provide you with more contacts and support. After all, the referring party